Support

Email [email protected] and a person will get back to you, usually within a couple of days.

Using Porchlight

How do I turn my light on?

Tap your porch light on the home screen, choose a circle, add a note if you like, and pick when it should turn off. It turns off on its own at that time, or you can switch it off sooner.

Who can see my light?

Only the people in the circle you chose for that light. There are no public profiles, and nobody outside your circles can see when your light is on.

Who sees my address?

Only members of circles you've shared it with. You can hide it from any circle in that circle's settings.

Why didn't I get a notification?

Check that notifications for Porchlight are on in your phone's settings. Porchlight also stays quiet during your quiet hours and limits how many alerts any one person can send you in a day.

How do I leave a circle or remove someone?

Open the circle and choose Leave circle, or open a member's name and choose Remove. They aren't notified.

Safety

How do I block someone?

Open their name and choose Block. They stop seeing your lights and can't invite you, and they aren't told.

How do I report a problem or abuse?

Use Report on any light, note, event or person in the app, or email [email protected]. If someone is in danger, call 911 first.

Deleting your account

You can delete your account in the app under Settings, then Delete account. If you can't get into the app, email [email protected] from the address on your account and ask us to delete it.

Deleting your account removes your profile, circles you own, lights, notes, events you created, contacts you shared and your phone number. We finish deleting it within 30 days. See the privacy policy for what we keep and why.

Your data

To get a copy of your information, go to Settings, then Download my data, or email us and we'll send it to the address on your account.